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CX is vital in helping a company retain its customers and grow its customer base through organic referrals. From intelligent chatbots available 24/7 to personal touch technologies, data-driven solutions are engaging customers in profound new ways. In this article, 11 members of Forbes Technology Council explain how organizations can use intelligent tech can improve their customers’ experience.

In some parts of the world, sustainable farming conditions are possible only through modern technology. See how #IoT, solar energy, and Microsoft #Azure #AI are being used in parts of Kenya to provide farmers with stable income and the food they need to feed their families.

Reducing redundant, intensive manual tasks and making information more accessible to those who need it should be top priorities in digitally transforming public institutions. See how the city of #Houston is using #Microsoft365 to empower its employees and citizens via web-based, scalable solutions that digitally enable more public services.

As we look to a future workforce powered by a partnership between computers and humans, how can we design, govern, and use AI responsibly? To look at the rewards and potential impact of AI, Microsoft launched a study called “Future Computed”. Read the results of this study and more in this eBook.

Carefully choosing the focus and vision of your artificial intelligence initiatives can make all the difference in guaranteeing ROI for your enterprise. Read this article to learn about five major #AI trends that are expected to influence this technology in the years to come.