Litera and Accenture transform business processes with Microsoft Copilot connectors

As Microsoft Copilot becomes an integral part of an organization’s business processes, it is essential to enhance Copilot AI capabilities to include skills and knowledge that are unique to that process. Using Copilot connectors in Microsoft Copilot Studio, organizations can create, extend, enrich, and customize Copilot with knowledge and actions for the unique way their customers work. Connectors help users become more productive and can complete tasks without using multiple applications by bringing Copilot AI capabilities into the relevant copilot. Copilot connectors improve the quality of responses by providing factual responses grounded in enterprise knowledge. 

Microsoft partners are helping organizations achieve greater efficiency by using our growing ecosystem of Microsoft Copilot connectors in Copilot Studio to build these types of solutions. We’re excited to announce that Litera, a global leader in legal technology solutions, enabled its first innovative Copilot connector designed to transform legal workflows. The connector extends Litera’s core workflows beyond their proprietary user interfaces, offering unparalleled accessibility to a firm’s intellectual property. 

Accenture extends its portfolio of Intelligent Supply Chain Platform solutions built on Microsoft technologies by unveiling a groundbreaking copilot extension in Microsoft Copilot for Microsoft 365 for its Supply Risk Control Tower solution. 

Copilot Studio makes it easy to extend the capabilities of copilots with actions, connectors, and sources of data. Copilot connectors include data sources within the productivity cloud in Microsoft 365, business data in Microsoft Dataverse, data from Microsoft Dynamics 365, and analytical data in Microsoft Fabric, as well as non-Microsoft enterprise data sources. Through Copilot connectors, you can now ground your copilot responses with multiple enterprise data sources for more relevant and reliable responses from copilots and copilot extensions. 

Litera’s Copilot connector provides unparalleled accessibility to a firm’s intellectual knowledge 

The Litera Search Copilot connector enables legal professionals to execute complex natural language searches for both legal matter experience and precedent content from any Copilot-enabled application, allowing users to get matter and precedent detail without learning how to navigate a complex search screen. Best-fit insights are delivered instantly, eliminating the need for endless clicks to drill down into legal matter context or iterations to refine search context and outcomes. Imagine that you are a junior associate in charge of creating a first draft for a real estate credit litigation in a New York state agreement: you can gain instant insight into how your top firm experts have structured and written indemnification clauses for credit agreements saving valuable time and leveraging the firm’s collective knowledge. Whether drafting new contracts, looking to assign the most experienced attorney to a specific case, compiling a pitch for new business, or understanding market conditions during negotiations, the Litera Search Copilot connector brings the ease of natural language matter and content search to a vastly expanded domain of user interfaces. 

 “Collaborating with Microsoft has allowed us to advance our use of new AI techniques to create revolutionary tools for the legal industry. By integrating with Microsoft Copilot, we’re delivering intelligent, AI-driven experiences that significantly enhance productivity and efficiency for legal professionals. This partnership not only highlights our commitment to innovation but also sets the stage for a transformative future in legal technology.”
Greg Ingino, Chief Technology Officer at Litera 

First, the user asks in natural language for litigation that meets certain criteria. 

Once they see the list of matching litigation, the user then makes the request for details on a specific legal matter from the first set of results. 

For end-users, these solutions offer significant value by streamlining workflows and enhancing productivity, as legal professionals can now reduce the time spent on administrative tasks, allowing them to focus on more critical aspects of their work. The integration of AI and natural language capabilities means users can interact with the software more intuitively, ultimately transforming the way they manage and utilize legal documents.  

Accenture brings supply chain management to Copilot 

Extending its portfolio of Intelligent Supply Chain Platform solutions built on Microsoft technologies, Accenture has unveiled a groundbreaking extension in Copilot for Microsoft 365 for its Supply Risk Control Tower. This innovation streamlines the daily workflows of supply chain teams, particularly material planners. Supply chain professionals can now receive daily updates from Copilot detailing incoming orders and providing real-time insights into potential risks. More than just a tracking tool, Copilot proactively recommends optimal course of action, streamlining decision-making processes and empowering teams to respond swiftly and strategically to dynamic supply chain scenarios.  

To create this advanced functionality, Accenture used the capabilities of Copilot Studio, incorporating knowledge, topics, and actions. This was combined with the power of Dataverse and its vast connector ecosystem, integrating Accenture’s deep supply chain data domain expertise with Copilot generative AI capabilities. The outcome is the transformative Supply Chain Insights App. With Microsoft Power Platform native integration into Copilot Studio, Accenture automated critical order management tasks in enterprise resource planning systems such as Dynamics 365 and SAP, saving valuable time and reducing manual data entry errors. 

Activate Dataverse data as knowledge using Copilot connectors 

Using Copilot connectors, you can bridge the gap between Dataverse data and Copilot. The ‘Add knowledge sources’ option allows developers to integrate deeply with Dataverse and Microsoft Power Platform. Once configured, a semantic search allows the connector to understand and interpret the text data, enabling more relevant and context-aware responses. Data synchronization and caching ensure your data is available for quick access and reduce potential latency issues. 

Using Dataverse is just one of the capabilities of Copilot connectors. For example, with a few clicks, you can access the ecosystem of more than 1,400 connectors, which includes extensive third-party service integration with your copilot. Using these connectors, you can add actions to your copilot to allow it to complete new tasks related to your solution. The following diagram illustrates the full breadth of capabilities of Copilot connectors. 

Adding actions using a Microsoft Power Platform connector is just one of the options available for adding new actions to a copilot.  

Prompt actions allow you to generate content or extract insights with AI Builder prompts. The prompts include prebuilt prompts that can be customized by parameters or from Dataverse data. For example, passing a customer name, a prompt action could summarize related data for the customer name using Copilot. 

Conversational actions receive a user query and process it by completing one or more operations, and then sends one or more responses back to the copilot that it is being used from. The conversational action could use the generative answer node to respond to the query. The answer could be based on knowledge configured that was unique to the scenario. For example, you could have a billing code lookup that produced answers about specific billing codes to the requesting user. 

Flow actions allow you to build a Microsoft Power Automate flow that runs to process the request from a user. These actions can be used to add the ability for the copilot to complete a task. For example, adding a billing code could be implemented as a flow action. The cloud flow would use other connectors to check if the billing code existed, follow company standards, and then finally add the billing code, responding to the user that the code was added.  

Copilot connectors allow you to build complete solutions 

Copilot connectors provide you with multiple ways to extend copilots with your unique solution. By combining several of these capabilities to form your full solution, you’ll be able to provide your users with access to the right knowledge and actions to make them more productive. These features are just the beginning of what’s to come, and we can’t wait to see how organizations will use them to innovate using Dataverse and Microsoft Power Platform. 

Copilot connectors in Copilot Studio

 Extend the capabilities of copilots with actions, copilot connectors, and sources of data.

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Source: Microsoft Power Platform