How Microsoft Power Platform is driving real-world impact—March customer success stories
Leading organizations worldwide are harnessing Microsoft Power Platform to revolutionize their operations, with 33 million monthly active users driving innovation and transformation. From groundbreaking applications to significant outcomes, our customer stories vividly illustrate the tangible impact of our technology. We’re thrilled to showcase some of these inspiring stories that demonstrate our products’ effectiveness and hope to inspire you to create your next transformative solution.
If your organization is already using Microsoft Power Platform and you’re interested in sharing your insights and experiences, we’d love to hear your story.
Cineplex saves 30,000 hours a year with Microsoft Power Platform and generative AI
Customer: Cineplex
Country: Canada
Industry: Media and Entertainment
Cineplex, a prominent media and entertainment company in Canada, has revolutionized its operations by allowing Microsoft Power Platform products to drive automation and innovation across various departments. Led by Vice President of Taxation and Treasury Bo Wang, more than 100 employees have utilized Microsoft Copilot Studio to develop customized, AI-driven copilots and Power Automate to develop scalable desktop flows. Together, these solutions have automated key processes, saving the company more than 30,000 hours annually. These solutions have been applied to finance, guest services, and other crucial areas, exemplified by the automation of ticket refunds and email inquiries processing through generative AI actions. The success of these initiatives has led to broader adoption of Microsoft Power Platform products, empowering teams to explore further automation opportunities and optimize processes company-wide. Through the Automation Center of Excellence and enhanced governance measures, Cineplex continues to unlock new levels of efficiency and productivity, demonstrating the transformative impact of Microsoft Power Platform in driving business success.
“Power Platform has been a key factor in our automation success. By empowering our citizen developers, we’re able to better identify and prioritize use cases that are best for the business and free up that critical resource: time.”
Gord Nelson: Chief Financial Officer, Cineplex
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Broadband provider, Community Fibre, reduces business process handling times by 85% using Power Automate
Customer: Community Fibre
Country: United States
Industry: Insurance
Community Fibre, London’s premier broadband provider, has embraced Microsoft Power Platform to streamline operations and enhance efficiency as the company expands its services. With the support of Microsoft partner Cognizant Automation, Community Fibre swiftly implemented Power Platform, enabling rapid automation of core processes. Using Power Automate and Power Apps extensively, the company automated tasks across lead reporting, billing, and operations, resulting in significant time savings equivalent to more than 26,000 hours of work saved. The utilization of Power Automate Process Mining capability facilitated the identification of key areas for improvement, leading to targeted solutions that optimize marketing, finance, and business development processes. Furthermore, the Power Platform Center of Excellence Starter Kit has helped centralize governance, ensuring compliance with internal security requirements and regulations like General Data Protection Regulation (GDPR). Power Platform has also provided seamless integration with Microsoft 365 and Microsoft Dynamics 365. Looking ahead, Community Fibre remains committed to leveraging Power Platform AI capabilities and expanding automation efforts across the business to enhance customer service and maintain a competitive edge.
“When you have automated as many processes as we have, managing the capacity to drive those processes across many different utilization cycles and peaks can get complicated. The centralized infrastructure of Power Platform makes it easy.”
Chris Williams: Chief Information Officer, Community Fibre
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Public utility Evergy saves over 120,000 hours per year with Microsoft Power Platform
Customer: Evergy
Country: United States
Industry: Energy
Evergy, a leading utility serving 1.7 million customers in the midwestern United States, embraced Microsoft Power Platform in 2020, driving remarkable business process automation. Using Power Automate, the company developed more than 275 solutions, saving more than 120,000 hours annually while enhancing efficiency across divisions. Notably, Evergy automated the labor-intensive process of monitoring power lines with camera-equipped drones, using Power Automate to streamline image stitching and analysis, drastically reducing processing time from three days to overnight. This success prompted Evergy to expand its use of Power Platform, establishing multiple Centers of Excellence to manage development and foster innovation. Since launch in 2020, the use of Power Automate has grown 11-fold across the company. With a significant increase in Power Automate usage and a growing adoption of AI capabilities, Evergy is positioned to achieve greater agility and efficiency while advancing strategic goals, such as transitioning to cleaner energy generation.
“We’ve had users across departments and various technical capabilities quickly pick up and enjoy using Power Platform. It has become a key tool in our technology strategy.”
Chad Carsten: Director of Operations Technology, Evergy
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Memphis-Shelby County Schools drive educational excellence with Microsoft Power Platform
Customer: Memphis-Shelby County Schools
Country: United States
Industry: Government
Memphis-Shelby County Schools (MSCS), one of the largest school districts in the United States, tackled its diverse data gathering and reporting challenges by using Microsoft Power Platform, including Power Apps and Power Automate. Led by Keenan Sloan, the district developed more than 20 unique applications to address specific needs, from coaching toolkits for school leaders to behavior intervention systems for counselors. These solutions not only streamlined processes, but also generated significant cost savings, such as $300,000 from the behavior intervention app. With layered security features and role-based access, MSCS ensured data integrity while empowering citizen developers to create tailored solutions. The success of these initiatives led to increased efficiency, trackable ROI, and improved business resilience, highlighting the transformative impact of Microsoft Power Platform in the education sector.
“None of us have a background in database engineering or data management. We’ve learned to do this completely from scratch, with the help of the Power Apps community. These are the first apps built by citizen developers outside the IT department at MSCS.”
Keenan Sloan: Director of Strategic Programming and Innovation, Memphis-Shelby County Schools
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San Francisco Police Department saves officers hundreds of hours per month with Microsoft Power Platform
Customer: San Francisco Police Department
Country: United States
Industry: Government
The San Francisco Police Department (SFPD) addressed the challenge of updating stolen vehicle records efficiently by leveraging Microsoft Power Platform, including Power Apps and Power Automate. Recognizing the need to streamline the reporting process for recovered vehicles, SFPD developed an app called RESTVOS (Returning Stolen Vehicle to Owner System) using Power Apps. With this app, officers could instantly update vehicle status in the field, reducing the reporting time from hours to just minutes. By collaborating with Microsoft and utilizing Microsoft Power Platform low-code capabilities, SFPD saved approximately 500 officer hours per month and improved public trust by ensuring timely and accurate information on recovered vehicles. Beyond vehicle reporting, SFPD plans to expand its use of Microsoft Power Platform to enhance internal processes and public services further, showcasing the platform’s versatility and potential for innovation in law enforcement.
“I’ve been really impressed with everything we can do so far with Power Apps. I’m hoping there is more to come to support the public in many important ways.”
William Sanson-Mosier: Chief Information Officer, San Francisco Police Department
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Source: Microsoft Power Platform